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Frequently Asked Questions

General Questions

What is Proleex?

Proleex is a platform where experts can share their knowledge and skills through online courses and services.

How do I get started?

Create an account and verify your email. You can start browsing and booking services right away, or activate provider mode from your profile to list your own.

Payment Questions

What payment methods are accepted?

Checkout is handled by Mollie, supporting major cards and other regional payment methods. Your booking is only confirmed once payment is verified as successful.

How do refunds work?

Service fees are non-refundable by default. If something's gone wrong with a booking, reach out to the provider directly or contact support and we'll help sort it out.

Technical Questions

What are the system requirements?

A modern web browser and stable internet connection are all you need.

How do I contact support?

You can reach our support team through the help center or email support@proleex.com

Booking-Related Questions

How does booking a slot work?

Each service lists specific available time slots. Pick one, confirm your details, and pay — you'll see it under "My Reservations" once confirmed.

What if a service isn't showing up publicly yet?

New services are reviewed by our team before they go live. This usually only takes a short while — the provider can keep editing it from their Manage page in the meantime.